IA & UX Documentation Samples

Great projects are built on solid foundations and clear purpose. When documenting discovery, research and design, we work with a few guiding principles:

  • Start each project with a blank slate; check assumptions at the door, be humble, and just listen. 

  • Documentation is never an end in itself; do as little documentation as possible to move the project forward effectively. 

  • Adapt methodology to the client's culture and business needs. 

  • Research and testing are wasted unless the culture and resources are in place to act on the findings. 

Defining the user

Defining the user journey

Defining the site structure

Post-Testing Recommendations