Great projects are built on solid foundations and clear purpose. When documenting discovery, research and design, we work with a few guiding principles:
Start each project with a blank slate; check assumptions at the door, be humble, and just listen.
Documentation is never an end in itself; do as little documentation as possible to move the project forward effectively.
Adapt methodology to the client's culture and business needs.
Research and testing are wasted unless the culture and resources are in place to act on the findings.